Unfortunately the management had changed from when we had booked it all-it seemed that some things hadn't been passed on to the new management!
We had a fair few of us that were late check-ins (for obvious reasons) yet when we arrived shortly after midnight the doors were shut and there was no one there to help us-until the night porter made an appearance-he seemed very unaware of any late check-ins. Great.
There was no bar open until 1am like we were promised-cue a bit of a flat moment. But that was just the start...
Now there were about 5 rooms that we needed keys for, he found ours-hurrah and we were told to go straight up to our lovely room by my Uncle and told us not to worry about it with it being our wedding night! We stayed for 10mins though as felt really awkward.
It was my parents, James' parents, James brother and fiancée (who had only flown over from America the day before and were flying back the next day), and my brother's waiting for rooms. For some reason the night porter couldn't work out which rooms were free and which keys corresponded with the rooms needed. It was horrible, it made the day end on a flat note, everyone was tired after after 15minutes of nothing seemingly happening or getting sorted!
We were made to go to our room, but we couldnt truly relax like we wanted too.
Eventually the right keys were found, everyone got sent to the right places...well that was until my brother's used the key to their room, only to find my Grandad in his undies getting into bed!!
My brother's waited until the manager was called in (I think) and by this time it was nearer to 2am. They still couldn't work out which room was empty! My brother's then each ended up with attic staff quarters, with no toilets, one of them had a filthy space with rubbish and dirty clothes strewn all over the floor!
My parent's didn't get the lie in they deserved as had an early toilet call from the boys!
Now we were completely unaware of all of this, we assumed it would have all been sorted out. We sat in our HUGE, comfy bed and opened all of our cards and presents like kids on Christmas day. The excitement not yet dulling from the wonderful day. I ate for the first time in over 24 hours, probably the wrong thing to do though-rich wedding fruit cake and crisps past midnight=bad stomach ache throughout the night!
We've only ever had one night away from the children, in fact it was when I was pregnant with Sam and we were at our house, so not sure that even counts. So we enjoyed the peace and quite and alone time, but forced ourselves up for breakfast at 9.30 like we had said we would.
There were a couple of sore heads, and many messy hairdo's that had been immaculate the day before! And all seemed well-until it got busy. We already knew they were short staffed as James' Dad in his 'jolly' state the night before had read on the staff clipboard and had mentioned quite a few times in the chaos of sorting out the rooms!
The service was unbelievably slow, we had to ask for everything. The help yourself fruit juices, cereals, and croissants weren't replaced, which left all the guests at the hotel wondering what on earth was going on. At one point James' best man had to ask for a wine glass so he could have an orange juice as none of the glasses had been replenished!
What was supposed to be a nice relaxing morning, catching up with family and friends before we all started heading off, turned into me and James being really embarrassed for organising this hotel (which was recommended by our reception venue).
But hey silver lining, we now have 4 rooms, meals paid for for another night in the hotel for their mix up. Doesn't make things right and I am absolutely gutted that this happened the night of our wedding, as it did promise so much and looks so quirky and beautiful. I guess in years to come it will be a funny story though!
I just hope we can blag our feature room back again it really was beautiful! (just excuse our wedding mess-it looked a lot nicer made up and without all of our belongings)!